Client Relationships Held by One Person
The dependency that costs most when it breaks, transfers slowest, and is hardest to raise without offending anybody.
Relationships and access
Access takes an afternoon while knowledge takes months, which makes it the first thing to do.
6 notes in this section
Supplier and Contractor Knowledge
The other half of the relationship problem, usually ignored because suppliers are assumed to be interchangeable. They are not.
Access, Passwords and Accounts
The cheapest dependency to fix and the one most often left. An afternoon of work removes a category of risk entirely.
Signing Authority and Approvals
Work stops when nobody can approve it. What to arrange in advance, and why this one takes longer than you expect.
Regulatory and Professional Registrations
Some things your organisation does are permitted because a specific person holds a qualification. If they leave, the permission goes.
The Bank, the Insurer and the Accountant
Three outside relationships that are usually held entirely by one person, and what each needs from you in advance.
Independent guidance on key-person risk, knowledge transfer and practical continuity for small organisations. External tools are compared as operational support; ownership, rehearsal and human judgement remain essential.